RAINBO · Your One-Stop Source for CCTV & Security Parts WhatsApp +86 184 7561 0030 WeChat +86 184 7561 0030

FAQ

Common questions about ordering from RainboParts.

MOQ depends on the model and current stock. For standard CCTV connectors and brackets it is usually 1 carton. New/OEM projects are quoted separately.

Yes. Samples are charged at EXW unit price plus shipping. Sample cost can be deducted from your first official order on agreement.

For items in stock, 3–7 working days after payment. For large or OEM orders, 15–30 working days depending on quantity.

Yes. We support custom boxes, labels and instruction manuals. Please send your design (AI/PDF) and quantity for a packing quotation.

We quote based on model, quantity, packing and destination. For the most accurate price, please send a BOM or model list.

Standard warranty is 12 months from the shipping date for manufacturing defects. Specific warranty terms can be added to the proforma invoice.

Still have a question?

Send us your spec list — we quote within 24 hours. Or email [email protected] · WhatsApp +86 184 7561 0030